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STORE POLICY

Bi Me Customer Care Policy

At Bi Me, we value our customers and are committed to providing the best service possible. Here is our customer care policy to ensure your experience with us is seamless and satisfactory:

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Customer Support Availability

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  • Our customer care team is available 24/7 to assist you.

  • You can reach us via:

    • Email: hi@bimenow.com

    • Customer Chat: Accessible on our website for real-time assistance.

 

Response Time

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  • Emails: We strive to respond to all customer emails within 1 hour.

  • Chat Support: Our team is ready to assist you instantly through live chat.

 

Support Services

 

We can assist you with:

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  1. Product Inquiries

    • Guidance on product usage and suitability.

    • Detailed information about ingredients and benefits.

  2. Order Assistance

    • Help with placing, modifying, or canceling orders.

    • Updates on order status and delivery tracking.

  3. Returns and Refunds

    • Information on our return policy.

    • Assistance with refund processes for eligible cases.

  4. Promotions and Offers

    • Clarifications on current deals and offers.

    • Support with applying discount codes or availing freebies.

 

Escalations

 

If you’re not satisfied with our initial resolution, you can escalate your concern by mentioning "Attention: Escalation" in your email subject line or chat request. A senior team member will address your issue within 24 hours.

Customer Feedback

We welcome your feedback to improve our products and services. Share your suggestions or complaints via email or chat, and we’ll ensure your voice is heard.

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Thank you for choosing Bi Me. Your satisfaction is our top priority!

Privacy & Safety

 

At Bi Me, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

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1. Information We Collect

 

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Payment method details (processed securely by third-party payment providers).

  • Account Information: Login credentials (username and password) if you create an account.

  • Order Information: Product details, purchase history, and preferences.

  • Communication Records: Messages or feedback you provide through customer care email or chat.

 

2. How We Use Your Information

 

We use your information for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to inquiries.

  • To personalize your shopping experience and recommend products.

  • To send promotional emails, updates, or special offers (with your consent).

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and prevent fraud.

 

3. Sharing Your Information

 

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party partners assisting in payment processing, shipping.

  • Legal Authorities: When required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand your preferences, analyze website traffic, and tailor our offerings to you. You can manage your cookie preferences through your browser settings.

 

5. Data Security

 

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system is entirely secure, and we encourage you to use strong passwords and safeguard your login details.

 

6. Your Rights

 

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of receiving marketing communications.

  • Request details about how your data is being used.

To exercise these rights, contact us at hi@bimenow.com.

 

7. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

 

8. Children’s Privacy

 

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

9. Changes to This Policy

 

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting, and we encourage you to review this page regularly.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

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Thank you for trusting Bi Me with your personal information. We’re committed to ensuring your privacy and security.

Payment Method

  • Credit / Debit Cards

  • UPI

  • Net Banking

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